Refund Policy

Last updated: 2026-08-16

Standard refund window

If a driver you purchased does not work correctly against a supported device and configuration, contact us within 14 days of purchase and we'll work to fix the issue or refund the license.

License transfers instead of rebuying

Moving a driver to a different Crestron Home processor (a system swap, a re-commission, or a mistaken original install) does not require a new purchase. Each license includes one free self-serve transfer to a new processor. A second transfer requires a new license purchase.

A typo in the original setup (wrong device identifier entered at checkout) is corrected free of charge within 72 hours of purchase and does not consume your one free transfer.

What isn't covered

Refunds don't cover issues caused by unsupported third-party device firmware, network configurations outside our stated requirements, or a change of mind after successful installation and use beyond the 14-day window.

How to request a refund or transfer

Email hello@syndrivers.com with your order number and a description of the issue. We aim to respond within two business days.